Returns, Exchanges, Cancellations & Repairs

We want you to love your purchase. Please read carefully before placing or returning an order.

Order Cancellations

Orders cannot be cancelled once a shipping notification has been sent.
If your order has not shipped yet, cancellation requests will incur a 3.5% restocking fee (of your total order value) to cover nonrefundable credit card transaction fees.
If we voluntarily cancel your order because we are out of stock, we will issue a full refund including the 3.5% fee.
This fee will automatically be deducted from your refund.
Please review your personal information, order details, and payment info carefully before submitting your order.

Size exchanges only — no returns.
Each made-to-order item is built specifically for you. Product listings note if an item is made-to-order. If a product listing does not mention "made to order" please skip to our general return terms below.
Made to Order exchanges require the customer to pay for shipping both ways.
Eligibility: Items must be unworn, unwashed, unaltered, and the exchange must be initiated within 14 days of delivery.
If we are unable to fullfil an exchange, we will issue store credit upon receipt of your return.
Fit help: Please use our sizing and measuring guides. We’re happy to help via email, phone, or FaceTime to ensure proper fit — contact info@loyalstricklin.com

Return window: Returns must be initiated within 14 days of delivery.
Returns received more than 14 days after we send your return label may be issued store credit only at our discretion.
Condition: Returned items must be unworn, unwashed, undamaged, and in their original polybag packaging.
Please fully button and fold garments before returning.
Items that are worn, washed, altered, hemmed, damaged, covered in pet hair, or smell of cologne/perfume will be rejected or subject to a 25% restocking fee.
If your item is deemed ineligible, you are responsible for shipping costs to have it sent back.
Refund timing: Refunds are processed within 5 business days after we receive and review your return.
Refund method: Refunds are issued to the original payment method.
We issue all eligible refunds or credits minus the 3.5% credit card processing fee and shipping costs both ways. We will gladly show receipts for cost of shipping.

Final Sale and marked-down on the product listing items are not returnable or exchangeable — no exceptions.
Discounted items (including those purchased with our email sign-up code) are eligible for store credit or exchange only.
Sample Sale and Black Friday orders are Final Sale and eligible for store credit only — no refunds will be issued.
Store credit codes do not expire.
We do not offer price adjustments on any previous orders.
Monogrammed items, custom orders, and pants or jeans hemmed to your inseam are not returnable for any reason.
All items must be returned in new, unused condition — we will not accept any item that is damaged, worn, scratched, altered, hemmed, covered in pet hair, or smells of cologne/perfume.

Shipping costs are nonrefundable, as we cannot recover shipping fees once paid.
A 3.5% credit card processing fee is nonrefundable on every order.

Email info@loyalstricklin.com
We’ll issue you a return label if eligible.
Once we receive and inspect your item, we’ll process your refund, exchange, or store credit within 7 days.

We stand by our products and are happy to fix issues with craftsmanship within the expected life of the product.

If your Loyal Stricklin item has a defect or needs a repair, email info@loyalstricklin.com and we will provide instructions.

Buyer pays shipping both ways; repairs are free.
Normal wear and tear, crotch blowouts, or holes worn into your goods are not covered under warranty